About the teamWe have big goals over the next few years.We're going to be fighting for mental health in a way we never have before.Together we'll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve.Team informationWill you join us?We're recruiting an Events Officer to join Mind's Events team. The team is focused on recruiting supporters to take part in third party sports events - such as TCS London Marathon, Tough Mudder, Royal Parks Half and the Ultra Challenge series - and helping them to achieve their fundraising goals.The Events team is a part of a wider Mass Engagement team. In this financial year, the team is responsible for raising more than £23 million, so that Mind can fight for timely access to great quality care for all.This is a part-time role, working 14hrs per week.This role requires a Disclosure and Barring Service (DBS) check.Key duties and responsibilitiesThe post holder will:Day to day, the Events Officer manages supporter journeys from end-to-end. You'll make sure that those taking part in running, hiking, cycling and other active events get the information they need ahead of their events, feel connected to Mind's mission and are inspired to fundraise. You'll work with the Senior Events Officer, supporting other areas of event delivery, such as marketing and event day logistics.We'd like to hear from you if you have -Experience working on peer-to-peer fundraising programmes and delivering memorable fundraising experiences for supporters.-Excellent interpersonal skills and the ability to build authentic and effective relationships with supporters.-Track record of monitoring and meeting targets and KPIs, ensuring strong ROI and supporter engagement.-Project management skills, including ability to work across multiple projects simultaneously. Ability to use initiative to work alone ensuring work is planned, prioritised, and organised to achieve set deadlines.-Ability to interpret and analyse data and use insight to improve performance.-Demonstrated ability to work collaboratively across teams and functions, fostering a positive and productive working environment.-Commitment to using communication skills to improve supporter experience through insight-driven communications and personalised engagement strategiesMind's equity statementMind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.Please refer to the Role Profile while completing your application as candidates will be shortlisted based on how closely they match the criteria in the personal specification.

About the teamWe have big goals over the next few years.We're going to be fighting for mental health in a way we never have before.Together we'll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve.Team informationWill you join us?We're looking for a Community Fundraising Officer to join Mind's community fundraising team. This is as a maternity cover on a Fixed Term Contract of one year. The team is focused on recruiting and delivering brilliant stewardship to supporters who choose to fundraise in their own way for Mind, whether this is at home, their place of work or at school, colleague or university. This year the team aims to raise over £5m and support over 10,000 people and organisations who have chosen to give their time and enthusiasm in order to organise their own fundraising activity for Mind. This role requires a Disclosure and Barring Service (DBS) check.Key duties and responsibilitiesThe post holder will:Day to day, the Community Fundraising Officer manages supporter journeys from end-to-end. You'll make sure that those who are doing their own fundraising for Mind get the support they need ahead of their fundraising activity, feel connected to Mind's mission and are inspired to fundraise. You'll work with the Senior Community Fundraising Officer to support other areas of the programme delivery, such as using data and insights to optimise and further develop our automated supporter journeys.We'd like to hear from you if you have:-Experience of supporting volunteers to undertake a fundraising activity and exceed their targets.-The ability to interpret and analyse performance data to optimise supporter journeys and maximise income.-Excellent interpersonal skills for building strong relationships both internally and with supporters externally.-Ability to work collaboratively across teams and functions, fostering a positive and productive working environment.-Experience of using appropriate IT suite level of programmes associated with the role including databases and digital platforms.-Experience of working independently to resolve routine tasks, manage own priorities and meet deadlines.Mind's equity statementMind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.Please refer to the Role Profile while completing your application as candidates will be shortlisted based on how closely they match the criteria in the personal specification.

About the teamWe have big goals over the next few years.We're going to be fighting for mental health in a way we never have before.Together we'll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve.Team informationWill you join us?We are recruiting for a Senior Supporter Care Officer to join our team at Mind. Mind's Supporter Care Team play a vital role in ensuring that we deliver an outstanding customer service to supporters and the general public, guaranteeing an excellent experience with Mind, leaving our supporters feeling valued and committed to our cause.You will work closely with the team manager as well as two other Senior Officers, and 6 Co-rdinators. You will directly line manage 3 Co-ordinators, ensuring work is completed within SLAs, supporting with coaching and ensuring high quality standards are achieved by working with individuals to develop and improve whilst always keeping supporters at the heart of what we do. Engagement and communication is key to this role and will require someone who has significant line management experience and who is above all else, compassionate, resilient and who thrives in a busy, customer facing environment.This role requires a Disclosure and Barring Service (DBS) check.Key duties and responsibilitiesThe post holder will:-Line manage 3 Co-ordinators and support the whole team to ensure timely, high quality communications with supporters and the general public.- Monitor quality and provide structured feedback on performance, creating bespoke development plans with team members.- Support the management team with complaint handling and resolution, responding to complex emails and acting as an escalation point for Safeguarding concerns identified during team interactions (it is essential the post holder has Safeguarding experience) -Create process notes, ensuring the team are briefed on upcoming activities and that templates and FAQs are up to date.-Lead on and participate in team wide projects to utilise AI and other technology to improve supporter experiences- Act as first line of support for the team on a day to day basis to resolve real time queries-Foster strong relationships with the fundraising teams we work closely with, helping ensure events and activities are successful and engagement opportunities maximised.Mind's equity statementMind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.Please refer to the Job Description while completing your application as candidates will be shortlisted based on how closely they match the criteria in the personal specification.

About the teamWe have big goals over the next few years.We're going to be fighting for mental health in a way we never have before.Together we'll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve.Team informationWill you join us?We're recruiting an Events Officer to join Mind's Events team. The team is focused on recruiting supporters to take part in third party sports events - such as TCS London Marathon, Tough Mudder, Royal Parks Half and the Ultra Challenge series - and helping them to achieve their fundraising goals.The Events team is a part of a wider Mass Engagement team. In this financial year, the team is responsible for raising more than £23 million, so that Mind can fight for timely access to great quality care for all.This role requires a Disclosure and Barring Service (DBS) check.Key duties and responsibilitiesThe post holder will:Day to day, the Events Officer manages supporter journeys from end-to-end. You'll make sure that those taking part in running, hiking, cycling and other active events get the information they need ahead of their events, feel connected to Mind's mission and are inspired to fundraise. You'll work with the Senior Events Officer, supporting other areas of event delivery, such as marketing and event day logistics.We'd like to hear from you if you have -Experience working on peer-to-peer fundraising programmes and delivering memorable fundraising experiences for supporters.-Excellent interpersonal skills and the ability to build authentic and effective relationships with supporters.-Track record of monitoring and meeting targets and KPIs, ensuring strong ROI and supporter engagement.-Project management skills, including ability to work across multiple projects simultaneously. Ability to use initiative to work alone ensuring work is planned, prioritised, and organised to achieve set deadlines.-Ability to interpret and analyse data and use insight to improve performance.-Demonstrated ability to work collaboratively across teams and functions, fostering a positive and productive working environment.-Commitment to using communication skills to improve supporter experience through insight-driven communications and personalised engagement strategiesMind's equity statementMind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.Please refer to the Role Profile while completing your application as candidates will be shortlisted based on how closely they match the criteria in the personal specification.

About the teamWe have big goals over the next few years.We're going to be fighting for mental health in a way we never have before.Together we'll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve.Team informationWill you join us?Mind Cymru is the national team in Wales working in partnership with the Local Mind and Mind Retail Network (The Federation). The Team is small yet impactful, leading Minds work in Wales, specifically our devolved Policy and Campaigns, Marketing, Communications and Media and our commitment to Federation Sustainability Strategy. Mind in Wales supports over 36000 people living across communities in Wales every year and we have big ambitions to reach more people through our commitment to providing open access to quality mental health support and care.Key duties and responsibilitiesThe post holder will:Role profiles at this job responsibility level are either roles that require highly skilled subject matter experts or roles that lead a team (of at least three direct or indirect reports) with cross-functional impact within and/or outside the organisation. All roles at this level make tactical decisions, create operational plans for the short or medium term and make recommendations to their seniors about potential strategic decisions in response to, for example, emerging trends or legislative changes or other risks and opportunities. These roles work to defined and measurable performance objectives and have freedom to determine how they are achieved by agreement with their manager. Roles at this job responsibility level generally work independently with minimal supervisionThis role requires a Disclosure and Barring Service (DBS) check.Mind's equity statementMind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.Please refer to the Job Description while completing your application as candidates will be shortlisted based on how closely they match the criteria in the personal specification.

About the teamPlease note: Due to a high number of applicants we will be closing this job application a week early on the 19th June We have big goals over the next few years.We're going to be fighting for mental health in a way we never have before.Together we'll be working to make sure everyone experiencing a mental health problem gets the support and respect they deserve.Team informationWill you join us?Team: CreativeReports to: Senior Multimedia ProducerContract: PermanentHours: 35 per weekLocation: Hybrid - average 2 days per week in Stratford or Cardiff office (or home-based)Salary: £35,702 (London), £34,031 (Cardiff or home-based)We're looking for a talented and motivated Multimedia Producer to join Mind's in-house Creative team. This is an exciting opportunity to help bring our brand to life through powerful, video, photo and audio content that supports our mission to ensure everyone with a mental health problem gets support and respect.As part of a growing team, you'll produce high-quality multimedia content across a wide range of formats - from filmed stories and campaign assets to social videos, interviews, animations, and audio pieces. You'll collaborate with colleagues across Mind, transforming briefs into engaging, accessible content that resonates with audiences and strengthens our brand.This role is perfect for someone with strong videography, photography and editing skills, a passion for storytelling, and the ability to work on multiple briefs in a fast-moving environment.Key duties and responsibilitiesWhat you'll be doing-Filming and editing high-quality video content for campaigns, social media, events, and web.-Producing multimedia content from concept through to final delivery - including storyboarding, scripting support, filming & post-production.-Managing multiple briefs at once, balancing new creative work with BAU production needs.-Ensuring all content is technically correct, accessible, and optimised for specific platforms and formats.-Collaborating with colleagues in Creative, Brand, Marketing and Digital to develop impactful concepts.-Organising and maintaining our digital asset library, including raw footage, final edits and consent forms.-Occasionally liaising with or commissioning freelancers and production partners.-Staying up to date with video trends, accessibility practices, equipment, and production techniques.-Ensuring our work includes people with mental health problems from diverse backgrounds and supports Mind's commitment to becoming a truly anti-racist organisation.About youYou'll bring:-Experience filming and editing video content for different audiences, channels and formats.-Experience in shooting photography and post-production of images.-Technical confidence in videography, lighting, sound and editing workflows.-Strong skills in Adobe Premiere Pro.-Creative flair and the ability to work within brand guidelines and tone of voice.-Great organisational skills and the ability to manage competing deadlines.-Excellent communication and stakeholder management skills.-A proactive, solutions-focused approach and ability to work independently and as part of a team.-An understanding of inclusive, accessible and ethical content production.-A willingness to travel and work unsociable hours occasionally when the project requires.It's a bonus if you have:-Skills in motion graphics, animation, or colour grading.Mind's equity statementMind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.Please refer to the Job Description while completing your application as candidates will be shortlisted based on how closely they match the criteria in the personal specification.This role requires a Disclosure and Barring Service (DBS) check.Mind's equity statementMind is committed to equality of opportunity for all staff, and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.Please refer to the Job Description while completing your application as candidates will be shortlisted based on how closely they match the criteria in the personal specification.How to applyPlease submit:-Your CV-A showreel or 2 video projects you think highlight your videography and editing skills. There will be a field in the application questions to share a link(s)-Answers to the 5 application questions below with links to video if desired/relevant (Max 200 words per answer - these can be bullet points)-Please share a recent video project you're proud of.What was the brief, what was your role, and what impact did the work have?-Talk us through your typical process when you receive a new video brief.How do you get from brief ? planning ? production ? final export?-Tell us about a time you worked with people with lived experience or produced content on a sensitive subject.What steps did you take to ensure the process was safe, respectful, ethical and supportive for everyone involved?-Tell us about a time you worked as part of a creative team on a project.What was your role, how did you support others, and how did you handle any challenges or feedback?-Are there any additional skills you have that you think would be great for the role and you'd like to share with us.