Water Asset Operations Consultant | Cardiff, 3 x per week | £450 - £550 a day inside IR35

Your New OrganisationThis is a fixed-term contract position (until January 2027) with a public sector organisation based in Cardiff. The organisation is responsible for administering devolved taxes in Wales, including Land Transaction Tax and Landfill Disposals Tax, raising revenue to support essential public services such as the NHS and schools. It also plays a key role in shaping future tax policy for Wales.The organisation is recognised for its innovative, digital-first approach and strong commitment to flexible and hybrid working, enabling a healthy work-life balance.

Location: Cardiff, Wales (CF14 3UZ)

Operational Advocacy: Represent the Operations team's needs to the Policy Owner to ensure that policy is executed efficiently and effectively in Operations. Policy Translation: Responsible for ensuring Standard Operating Procedures (SOPs) align to the Bank's Payment Policy Monitoring: Regularly reviewing manual payment workflows to ensure they align with Policy requirements and adhere to internal and scheme SLAs Oversight Management: Acting as the lead Operational contact for internal and external reviews regarding manual payment processes and controls.

DescriptionCustomer Service Team Member - Twilight - Part TimeLocation: Cardiff & SouthamptonReporting to: Customer Service Team LeadClosing date: Wednesday 6th May, 12pm.At Starling, we are on a mission to provide people with a fairer, smarter, and more human alternative to traditional banks. We are building a leading digital bank, driven by fast technology, fair service, and honest values. Our vision is to create a banking industry that serves everyone - by developing best-in-class proprietary technology, offering an exceptional customer experience, and establishing a strong, sustainable business.Our five core values - Listen, Keep It Simple, Do The Right Thing, Own It, and Aim for Greatness - are at the heart of everything we do, guiding our strategy and shaping our culture. We're a branchless, largely paperless bank, committed to responsible banking, sustainability, and fostering an inclusive environment where everyone can thrive.Our Customer Service team is at the core of our success - and our Customer Service Team Members are our greatest asset. As the point of contact for our customers, being able to respond to their needs in an efficient and timely manner - however and whenever they choose to speak to us - is what helps set us apart from the competition. The queries you deal with will be wide ranging, from the simple to the complex. It's a varied yet challenging role and everyone at Starling gets the chance to own interesting things from day one.Here at Starling we truly put our customers first - and we want to hire people who are driven to do the same!The starting salary for this role is £26,500. We're looking for customer obsessed people, regardless of your background & experience if that's you, we want to hear from you!The shifts:Evenings - 25 hours a week (5 x 5 hours shifts), between 17:00 - 00:00 Monday to Sunday.Evenings - 30 hours a week (8.5 hour shift (1 hour lunch) with 12 shifts over the three weeks so average of 4 shifts of 7.5 hours worked for a 30 hour average), 17:00 - 01:30 Monday to SundayOur contact centres are open 365 days per year. We're passionate about improving work life balance and are committed to hybrid working patterns that give you a balance of home and office working.Your application form will capture your shift preferences. The recruitment process:Once we have reviewed your application we will be in touch to let you know if we are progressing your application further or not. If progressed, we will then invite you to book a call with someone from our talent acquisition team or record a video.After the call/video, if the role seems like the right fit, we will invite you for a final stage video interview with a Team Leader from our Customer Services team. They will be able to give you even more insight into the role and life at Starling and talk to you about your experience and love of customer service! The interview will be made up of Q&A questions, role play activity and a written communication exercise.We're looking for people who are passionate about us and our product, so check out our App or read about our journey before meeting with us.The start date we are working towards is Monday 20th JulyThe training : You will receive 6 weeks of face to face training.RequirementsYou'll support your customers by :

DescriptionHello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,500 people across our London, Southampton, Cardiff and Manchester offices.We are looking for an Accounts Payable Manager to join the Group Management Reporting team. This is a new role and will be responsible for the management of the Accounts Payable function within the Management Reporting team. This role will cover the processing and payment of all supplier invoices and staff expenses for the Starling Group, including Engine by Starling. As the lead for this function, you will oversee the accurate coding, approval, and posting of invoices and expense claims, ensuring that all financial data is captured correctly at the source. A critical focus of this role is maintaining high-standard vendor relationships by ensuring prompt payments and managing regulatory reporting related to payment practices. You will take full ownership of the company's Payment Practices reporting obligations, ensuring accurate and timely submissions every six months.This role is responsible for maintaining the high standard of the team's output while driving change to increase efficiencies through system developments and automation. We are looking for someone who is constantly seeking to improve processes, specifically aiming to reduce cycle times and improve accuracy as the Group continues to grow.Additional responsibilities include adherence to internal controls and tax regulations (including VAT). You will work closely with the wider Management Reporting team to assist with month-end accruals and support audit inquiries, ensuring the AP function aligns perfectly with broader group reporting timelines.We are looking for a candidate with experience of working in a high-performing Accounts Payable team with demonstrable experience of applying a risk mindset to their work. A strong candidate will also have previous management experience, as well as experience of implementing change within an Accounts Payable function.Requirements