Jobs in Penarth

HR Administrator, permanent, hybrid working, £25492 + bens, public sector Your new company A public sector-based organisation located in central Cardiff. Your new role Working as a HR administrator in a busy team, you'll be responsible for providing administrative support, 1st level payroll inputting and using the I-Trent system on a daily basis.Job purposeThe postholder will play a key role in supporting the administrative functions of the People and OD team and responding to queries both internally and externally.Main dutiesFully utilise the HR system, i-Trent, to manage administrative processes and collaborate with the team on ways to improve process efficiencies and the end user experience.Update staff changes in the HR system, for example: new starters; and line manager changes; create positions & posts when necessary for new roles; leavers, maternity/paternity; fit notes, amending booked and cancelled annual leave; and any other administrative task linked to the employee lifecycle. Accurately inputting payroll data into the HR system, for example, salary changes; working hours and patterns, buying and selling annual leave, holiday of a lifetime, and childcare vouchers. Working closely with the People and Payroll Officer to provide information for the processing of monthly pay runs.Monitoring, triaging, and answering queries in the HR and Payroll inbox.Update pensions spreadsheet and complete and submit relevant documentation for starters, leavers, partial retirements etc. and deal with pension queries, working closely with the Payroll and Pensions Officer.Utilising the HR system to support the administration of recruitment campaigns, ensuring that relevant documentation and information is provided in a timely manner, as well as supporting the People and OD Partners and Recruiting Manager with all aspects of the campaign.Contact the candidate's referees to obtain references and ensure covering 5 year working/academic period.Build relationships with candidates and collate the necessary information to ensure that the new starter process runs smoothly for each stage (Offer/ Appointment)Draft correspondence and contracts of employment as required for internal and external customers, based on standard templates.Arrange inductions for new starters.Raise and issue purchase orders using the P2P system.Support the People and OD Manager with any administration related to learning and development activities, for example: LinkedIn learning administration, setting up/ completing/ cancelling learning events, contacting L&D facilitators providing attendance lists, collating evaluations, managing the L&D inbox, mentoring programme administration.What you'll need to succeed Experience of using I-Trent is highly desirable. You'll be organised, a strong administrator and be confident in the use of a variety of IT systems. Previous experience of HR admin and / or payroll is also highly desirable. What you'll get in return This is a permanent role, paying £25492, plus excellent benefits, including civil service pension. This is a hybrid role with a degree of flexibility on start and finish times. It's a 35-hour working week. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your. #

Temporary Receptionist / Front of House, Cardiff outskirts, £12-13 p/h Your new company A healthcare company based on the outskirts of Cardiff. Your new role Working as a Receptionist / Front of House AssistantJob PurposeTo ensure all reception and administrative activities in the centre are carried out efficiently and effectively. To contribute as a support network in providing outstanding customer service to our customers (adults and children) every time they contact the organisation. Job Duties• Complete all administrative tasks accurately and efficiently• Offer outstanding customer service to all visitors and inbound callers• Contribute fully to the team and the team goals• Ensure compliance with all operational control standards i.e. Quality standards, clinical governance, and legal requirements• Participate in internal and external audits• Support the collation of centre metrics and figures• Complete Learning Certifications• Ensure the safety of yourself, colleagues, and customers while at the centre - awareness of Health & Safety Procedures.• Ensure working & customer areas are safe at all times• Emergency evacuations completed smoothly• Financial administrative duties• Accurate records maintainedWhat you'll need to succeed You'll be a confident communicator, ideally you will have previous experience of working in a similar / related role, such as reception, front of house or customer-facing customer service. What you'll get in return This is a temporary role to start ASAP and is anticipated to last around 6-8 weeks in duration. 40 hours per week, mostly 8am to 4.30pm, but occasional shifts until 8pm, and Saturday mornings are on a rota basis. The hourly rate for the role is £12.00 - £13.00 per hour. This is a temporary role to start ASAP. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. /> #

Temporary roles starting Feb 25 - Rota basis - 18-hour and 30-hour roles available - £13.45 per hour Your new company You will be working within the Welsh Government's historic environment service, working for an accessible and well-protected historic environment for Wales.Your new role You will be working as a Custodian on a part-time, rota basis for approximately 3 months. You will be required to greet and service visitors, take admissions and assist in the on-site shop selling souvenirs. Responsibilities will include cash handling and balancing a float. You will also be responsible for checking the site each morning to ensure it is ready to accept visitors. As well as the above duties, you will also be required to work some shifts in the Tearooms, where you will supply customers with hot and cold beverages as well as some hot and cold snacks.What you'll need to succeed Excellent customer service skills are required for this role as you will be dealing with customers at all times, along with the ability to communicate in the medium of Welsh. Experience of operating a till is desirable and experience of working in a customer service, hospitality or retail-based role is essential. You must be flexible around working hours as you may be asked to work additional hours and will also be required to work some weekends or bank holidays.What you'll get in return You will join a great organisation which offers flexible working hours on a rota basis. If you enjoy working with people, this is the perfect role for you. Additional pay rates are offered for weekend and bank holiday work and there is a possibility that the role could be extended past the initial 3-month period.What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. /> #

Customer services team leader Your new company An organisation we work closely alongside in the financial services sector are looking to recruit for a customer services team lead position. The Customer Services Team Leader will monitor and supervise the work of a customer services team, to meet and maintain department performance and quality standards. To analyse monthly performance reports against agreed metrics, monitor performance and quality in line with departmental objectives and identify and implement training needs of team members. To deputise for the Contact Centre Manager in their absence.ROLE DELIVERABLES• Manage and motivate team members in order to maintain and improve service and standards, and to work effectively to achieve team and organisational goals• Monitor staff performance; carry out monthly appraisals and to be responsible for supporting the personal development of employees within the team by identifying and implementing training needs• Act as a point of referral for team members, providing specialist knowledge and/or handling escalated customer calls and raising any feedback and complaints where appropriate• Depending on the objective of the specific role, analyse procedures and processes to identify areas of improvements in relation to either call handling / administrative tasks. Make sound improvements in relation to improving these processes• Motivate team members and act as role model for the department and the operations centre mission, vision and values• Manage and respond to the customer survey responses in a timely manner, providing resolution where appropriate• Be responsible for organising and delegating admin work throughout the team on a daily basis to ensure efficient turn around in line with department SLA• Ensure that the Retail Mangers inbox is worked in a timely manner, and to a high standardEMPOWERMENTThe jobholder will be expected to work largely autonomously in undertaking their role with the performance of the jobholder being monitored and measured on results against targets. The role is within a call centre environment where deadlines are largely determined by the workflow and departmental targets, although the jobholder will have some discretion over the prioritisation of other tasks. Processes and precedents will be in place to guide the individual for most of the tasks they will complete, and management will be available daily to assist in resolving escalated issues and advising where no precedents have been set. The jobholder will be responsible for putting steps in place to ensure the team members reach their targets.CANDIDATE PROFILE Foreign language skills:• None requiredProfessional qualifications, vocational training, education level:• GCSE A-C/AS level or equivalent in Maths and EnglishPrevious experience required:• Previous management or team leader experience is desirable, ideally experience in leading teams daily in an operations environment• Experience in Customer Services environment is desirable• Essential to have knowledge and experience of administering purchase products, complaint handling and experience in working autonomously and performing to targetsPerson characteristics required:• Excellent communication skills and motivation skills, and• Ability to liaise and communicate with senior management and external suppliers at all levels.• Ability to prioritise and multi task.• Excellent communication skills and motivation skills.• Results oriented.• Ability to coach, mentor and manage Direct Reports.• Ability to build constructive relationships across the business.• Proactive and self-motivatedWhat you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. /> #