Jobs in Penarth

Welcome visitors to the campus, build an understanding of service user requirements and support their travel to destinations throughout the campus. Provide a professional and efficient switchboard service, responding to all internal and external calls.Support with general enquiries, taking and relaying messages, receiving and issuing access cards and keys. Assist with events taking place on campusProcess vehicle bookings, visitor parking and operate vehicle access barriers.Working hours 13:30-18:00 (Monday to Friday)

Administration Assistant, £25,000 per year, Mon to Fri, 9am to 5.30pm 37.5 hours per week Your new company An award-winning environmental consultancy based in Cardiff.Your new role Working as an Administration Assistant, the work activities will include the following• Support the smooth running of office, by ensuring that there are clean dishes and that waste is sorted in line with environmental objectives• Be the first point of contact for phone calls and door entry• Update the weekly resource planning spreadsheet in preparation for the regular Monday resource meetings• Support project managers by arranging hotel and car hire bookings as required• Support the finance administrator by chasing colleagues to ensure a timely completion of the weekly timesheets• Support the finance administrator by downloading and recording the hours of sub-consultants• Help to maintain the sub-consultant's database• Preparing fee applications• Support the finance officer by scanning, saving & sending the general invoices• Maintain the office petty cash and manage the incoming post• Support the tendering process by completing the standard financial answers• Maintain the project register• Support the onboarding of new staff by:Ordering their Personal Protective Equipment, setting up their staff folders and setting up their personal HR folders• Supporting environmental objectives by monitoring the company's carbon footprint• Other tasks as required by the business What you'll need to succeed You'll have administrative experience and be confident in using MS office, particularly MS Excel. You'll be • Self-motivated and willing to manage your own workload• Pleasant and welcoming to guests and colleagues• Willing to provide administrative support to the wider team• Conscientious and wanting to get things right• Always looking for better ways of doing thingsWhat you'll get in return This is a permanent role, paying £25,000 depending on experience, plus benefits - including 20 days of annual leave excluding bank holidays; up to 5 additional days can be purchased per annum following successful probation, 2 paid charity volunteer days per year plus more. This role is based in the office 4 out of 5 days, with Friday being worked from home. There may be the odd occasion that you need to go in on a Friday, but it will mostly be worked from home. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your. #

Temporary roles starting Feb 25 - Rota basis - 18-hour and 30-hour roles available - £13.45 per hour Your new company You will be working within the Welsh Government's historic environment service, working for an accessible and well-protected historic environment for Wales.Your new role You will be working as a Custodian on a part-time, rota basis for approximately 3 months. You will be required to greet and service visitors, take admissions and assist in the on-site shop selling souvenirs. Responsibilities will include cash handling and balancing a float. You will also be responsible for checking the site each morning to ensure it is ready to accept visitors. As well as the above duties, you will also be required to work some shifts in the Tearooms, where you will supply customers with hot and cold beverages as well as some hot and cold snacks.What you'll need to succeed Excellent customer service skills are required for this role as you will be dealing with customers at all times, along with the ability to communicate in the medium of Welsh. Experience of operating a till is desirable and experience of working in a customer service, hospitality or retail-based role is essential. You must be flexible around working hours as you may be asked to work additional hours and will also be required to work some weekends or bank holidays.What you'll get in return You will join a great organisation which offers flexible working hours on a rota basis. If you enjoy working with people, this is the perfect role for you. Additional pay rates are offered for weekend and bank holiday work and there is a possibility that the role could be extended past the initial 3-month period.What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. /> #

Customer services team leader Your new company An organisation we work closely alongside in the financial services sector are looking to recruit for a customer services team lead position. The Customer Services Team Leader will monitor and supervise the work of a customer services team, to meet and maintain department performance and quality standards. To analyse monthly performance reports against agreed metrics, monitor performance and quality in line with departmental objectives and identify and implement training needs of team members. To deputise for the Contact Centre Manager in their absence.ROLE DELIVERABLES• Manage and motivate team members in order to maintain and improve service and standards, and to work effectively to achieve team and organisational goals• Monitor staff performance; carry out monthly appraisals and to be responsible for supporting the personal development of employees within the team by identifying and implementing training needs• Act as a point of referral for team members, providing specialist knowledge and/or handling escalated customer calls and raising any feedback and complaints where appropriate• Depending on the objective of the specific role, analyse procedures and processes to identify areas of improvements in relation to either call handling / administrative tasks. Make sound improvements in relation to improving these processes• Motivate team members and act as role model for the department and the operations centre mission, vision and values• Manage and respond to the customer survey responses in a timely manner, providing resolution where appropriate• Be responsible for organising and delegating admin work throughout the team on a daily basis to ensure efficient turn around in line with department SLA• Ensure that the Retail Mangers inbox is worked in a timely manner, and to a high standardEMPOWERMENTThe jobholder will be expected to work largely autonomously in undertaking their role with the performance of the jobholder being monitored and measured on results against targets. The role is within a call centre environment where deadlines are largely determined by the workflow and departmental targets, although the jobholder will have some discretion over the prioritisation of other tasks. Processes and precedents will be in place to guide the individual for most of the tasks they will complete, and management will be available daily to assist in resolving escalated issues and advising where no precedents have been set. The jobholder will be responsible for putting steps in place to ensure the team members reach their targets.CANDIDATE PROFILE Foreign language skills:• None requiredProfessional qualifications, vocational training, education level:• GCSE A-C/AS level or equivalent in Maths and EnglishPrevious experience required:• Previous management or team leader experience is desirable, ideally experience in leading teams daily in an operations environment• Experience in Customer Services environment is desirable• Essential to have knowledge and experience of administering purchase products, complaint handling and experience in working autonomously and performing to targetsPerson characteristics required:• Excellent communication skills and motivation skills, and• Ability to liaise and communicate with senior management and external suppliers at all levels.• Ability to prioritise and multi task.• Excellent communication skills and motivation skills.• Results oriented.• Ability to coach, mentor and manage Direct Reports.• Ability to build constructive relationships across the business.• Proactive and self-motivatedWhat you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. /> #