Jobs in Penarth

Become part of a professional dental team as a Dental Receptionist in a bustling town close to Cardiff.

Apprentice administration assistant Job Title: Administration AssistantReporting to the Finance AdministratorThe business we are working alongside is looking to hire someone who is looking to complete a level 3 administration apprenticeship as well as working alongside them.Package:• A starting salary of £22k to be kept under review depending on progress towards qualification•A start date - to be agreed.•Probation period 3 months.•20 days annual leave excluding bank holidays; up to 5 additional days can be purchased per annum following successful probation•Opportunity for 2 paid volunteering days per year to dedicate time to an agreed chosen charity.•Flexible working dependent upon the projects and needs of the company. During probation, we would require you in the office or at college four-five days a week unless otherwise agreed. •Generous insurance contributions. •Payment of professional fees as relevant, following successful probation. Opportunity to join private healthcare insurance following successful probation. Company pension at standard Government rates following successful probation. This can be reviewed in review of your overall package.•Regular site visits and audits are anticipated to be an important part of the role. These may require travel (generally within Wales and England). Depending on work requirements overnight stays may be required, however this is expected to be limited and we will be as flexible as possible and agree requirements in advance. Hotel accommodation will be provided as required.Additional benefits:• Bespoke Training package to develop key skills and interests as appropriate to benefit yourself and the company.•Mentoring scheme, with relevant mentor assigned from the start of employment to help develop your professional career and interests relevant to the company.• A supportive and collaborative work environment, working alongside our Management and Leadership Teams, Quality Control and Finance managers to support a friendly team of ecologists, landscape architects, environmental planners, arborists and other environmental disciplines.A voice within the company with the opportunity to help guide its direction at staff liaison meetings every six weeks,annual business review meetings through bidding and business development. A modern and engaging office space and provision of good quality IT.•Regular CPD events both in-house and external on a wide range of topics.• A variety of social events funded by us throughout the year to connect with the wider team.We propose to develop your job description along the following lines. Outline of work activities:• Support the smooth running of our office by ensuring that there are clean dishes and that waste is sorted in line with our environmental objectives•Be the first point of contact for phone calls and door entryUpdate the weekly resource planning spreadsheet in preparation for the regular Monday resource meetingsSupport project managers by arranging hotel and car hire bookings as requiredSupport the finance administrator by chasing colleagues to ensure a timely completion of the weekly timesheets Support the finance administrator by downloading and recording the hours of sub consultants Help to maintain the subconsultant's databasePreparing fee applicationsSupport the finance officer by scanning, saving & sending on the general invoicesMaintain the office petty cash and manage the incoming postSupport the tendering process by completing the standard financial answersMaintain the project registerSupport the onboarding of new staff by:ordering their Personal Protective Equipmentsetting up their staff folderssetting up their personal HR foldersSupporting businesses' objectives by monitoring the company's carbon footprintOther tasks as required by the business If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. /> #

Customer services team leader Your new company An organisation we work closely alongside in the financial services sector are looking to recruit for a customer services team lead position. The Customer Services Team Leader will monitor and supervise the work of a customer services team, to meet and maintain department performance and quality standards. To analyse monthly performance reports against agreed metrics, monitor performance and quality in line with departmental objectives and identify and implement training needs of team members. To deputise for the Contact Centre Manager in their absence.ROLE DELIVERABLES• Manage and motivate team members in order to maintain and improve service and standards, and to work effectively to achieve team and organisational goals• Monitor staff performance; carry out monthly appraisals and to be responsible for supporting the personal development of employees within the team by identifying and implementing training needs• Act as a point of referral for team members, providing specialist knowledge and/or handling escalated customer calls and raising any feedback and complaints where appropriate• Depending on the objective of the specific role, analyse procedures and processes to identify areas of improvements in relation to either call handling / administrative tasks. Make sound improvements in relation to improving these processes• Motivate team members and act as role model for the department and the operations centre mission, vision and values• Manage and respond to the customer survey responses in a timely manner, providing resolution where appropriate• Be responsible for organising and delegating admin work throughout the team on a daily basis to ensure efficient turn around in line with department SLA• Ensure that the Retail Mangers inbox is worked in a timely manner, and to a high standardEMPOWERMENTThe jobholder will be expected to work largely autonomously in undertaking their role with the performance of the jobholder being monitored and measured on results against targets. The role is within a call centre environment where deadlines are largely determined by the workflow and departmental targets, although the jobholder will have some discretion over the prioritisation of other tasks. Processes and precedents will be in place to guide the individual for most of the tasks they will complete, and management will be available daily to assist in resolving escalated issues and advising where no precedents have been set. The jobholder will be responsible for putting steps in place to ensure the team members reach their targets.CANDIDATE PROFILE Foreign language skills:• None requiredProfessional qualifications, vocational training, education level:• GCSE A-C/AS level or equivalent in Maths and EnglishPrevious experience required:• Previous management or team leader experience is desirable, ideally experience in leading teams daily in an operations environment• Experience in Customer Services environment is desirable• Essential to have knowledge and experience of administering purchase products, complaint handling and experience in working autonomously and performing to targetsPerson characteristics required:• Excellent communication skills and motivation skills, and• Ability to liaise and communicate with senior management and external suppliers at all levels.• Ability to prioritise and multi task.• Excellent communication skills and motivation skills.• Results oriented.• Ability to coach, mentor and manage Direct Reports.• Ability to build constructive relationships across the business.• Proactive and self-motivatedWhat you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. /> #