Penarth Residents who are eligible for Telecare will not have to pay the installation fee determined by the Vale Council during the ongoing coronavirus epidemic.

Due to the ongoing situation, the Vale Council are temporarily waiving their Telecare installation fee of £59.50 (At this time they are only able to install a Lifeline unit and pendant).

Telecare offers a range of services and devices which use technology to enable vulnerable people to live with greater independence and safety in their own home.

Wherever possible they will try and complete the installation with a healthy relative (if the customer has an underlying health condition) and keep the time we are in the property to a minimum. The installer will also practice social distancing.

Please note: There is a weekly fee for this service from 1st April 2020. This will be £4.05 per week.

If you are interested in Telecare and would like to find out more please contact: 01446700111 or [email protected]

Tele V provides support to people in their own homes with the help of technology and community response services. TeleV devices are linked to a 24hr monitoring Centre in Barry.

The system can be used at any time of the day or night, 365 days a year. Whatever the reason, if you hear a sound in the middle of the night, if you have an accident or incident in the home or suffer from a medical emergency the operator will arrange help as quickly as possible.

The operator is there to provide friendly support with a reassuring voice to alleviate any distress or to put your mind at rest.

Who is TeleV for?

• People with disabilities

• People living with serious or chronic illnesses

• People leaving hospital following major or minor surgery or illness

• People leaving hospital following major or minor surgery or illness

• People who feel vulnerable or insecure

• People at risk of domestic violence

Key Responders:

These are a small number of nominated people (for example your family or neighbours) who may have a key to the property, or if a 'key safe' is in place, access to the code (a key safe is a secure box on the outside of the property which holds a key).

Should you require assistance in an emergency, the operator will speak to you via the loudspeaker in the home unit and can hear you through the powerful microphone, helping them to understand the reason for the call.

They will also refer to the personal information that you have given us, to enable them to make an informed decision about what action is required.

Even if they can't hear you or if you are unable to respond the operator will send help. They will assist in contacting and giving access to emergency doctors, ambulance crew, the fire service and the police.

The operator will also contact key responders, if an emergency service is not needed, to inform them of an emergency or they may be contacted to give access to the property.

A key element of the Tele V service is that the monitoring centre operator will tailor their action to your own individual needs and situation. All staff at the centre are fully trained and understand that no two calls are the same.

(If you require the Fire Service or the Police and can get to a telephone, we advise you contact them directly, then call the TeleV Alarm Service).

For more information please visit the council site.