End date Tuesday 10 June 2025 Salary range £83,411 - £98,130 We support agile working Click here for more information on agile working options. Agile Working Options Job Share; Flexibility in when hours are worked; Hybrid Working Job description JOB TITLE: Senior Manager, RCSA Management (Unsecured) - Consumer Lending Chief Controls Office LOCATION(S): Chester, Leeds, Cardiff or Manchester SALARY: £83,411 HOURS: Full time WORKING PATTERN: Hybrid, 40% (or two days) in an office site About this opportunityWe are looking for a dynamic, motivated, and forward-thinking senior manager to join the Consumer Lending Chief Controls Office. In this role, through understanding the business strategy, you will be focussed on applying knowledge of the risk management framework in order to support the business in maintaining robust processes and controls that help ensure good customer outcomes.Have you got energy to drive how we think about our control environment and how to optimise it in our Controls Office? If so, keep reading! In this role, you will

• Manage relationships with risk and control owner teams and acts as their control management SME.
• Use technical knowledge to analyse, investigate and evaluate the control environment, making recommendations for improvements.
• Lead delivery of high-quality actionable insight to help drive informed decisions to address any issues identified.
• Support Consumer Lending in management of risk and control in RCSA which provides quality data that can inform business decisions.
• Be inquisitive of data and tooling innovation available and help us deliver our ambition of leading excellence in data literacy.

We are committed to building a high-performing team where each colleague is valued, supported, and empowered to become an expert in their field. Our goal is to ensure every team member understands their role within the broader Group strategy, contributing to the safe and effective management of non-financial risk in Consumer Lending. About us As the Group embarks on one of the UK's most significant financial services transformations, our internal risk transformation focused on instilling a robust risk and control culture has never been more crucial. We're on an exciting journey and there couldn't be a better time to join us. The investments we're making in our people, data, and technology are leading to innovative projects, fresh possibilities, and countless new ways for our people to work, learn, and thrive. What you'll need

• Leadership: Ability to inspire and lead a team towards achieving strategic goals.
• Communication: Strong communication skills to convey complex ideas clearly.
• Critical Thinking: Capability to think ahead and plan for future control needs and improvements.
• Problem-Solving: Interest in identifying issues and developing effective solutions with a strong desire to test and learn challenging us to do things differently.
• An agile and digital approach: Able to identify future possibilities and turn into high impact strategies. Not afraid to experiment.
• Collaboration: Working effectively with other areas and stakeholders.

It would also be great if you have:

• Good awareness of the lending products, policies that apply and systems which are used.
• Experience using the RCSA system and working with risk and control owner teams.

About working for usOur focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.We want our people to feel that they belong and can be their best, regardless of background, identity or culture.We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.And it's why we especially welcome applications from under-represented groups.We're disability confident. So, if you'd like reasonable adjustments to be made to our recruitment processes, just let us know. We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more.