Jobs in Penarth

Engineering Apprentice

Service Desk Engineer - HYBRID WORKING

Providing exceptional customer service via phone, email, live chat and social media. Showing ownership and accountability for offering solutions that help and benefit our customers. Maintaining high standards and continually striving to improve the service for our customers. Responding to customer complaints and escalating issues as necessary. Supporting a continuous improvement ethos within the contact centre. Actively seeking to improve processes and workflows. Working well within a dynamic team environment.

DescriptionLocation: Cardiff & ManchesterReporting to: Head of Customer StrategyClosing date: Tuesday 16th June at 5pm.About Starling At Starling, we are on a mission to provide people with a fairer, smarter, and more human alternative to traditional banks. We are building a leading digital bank, driven by fast technology, fair service, and honest values. Our vision is to create a banking industry that serves everyone, which we accomplish by developing best-in-class proprietary technology, offering an exceptional customer experience, and establishing a strong, sustainable business.Our five core values - Listen, Keep It Simple, Do The Right Thing, Own It, and Aim for Greatness - are at the heart of everything we do, guiding our strategy and shaping our culture. We're a branchless, largely paperless bank, committed to responsible banking, sustainability, and fostering an inclusive environment where everyone can thrive.Working Hours: You will work a 37.5 hour week, Monday - Friday, between the hours of 9am - 5:30pm.Hybrid working: All Starling colleagues spend a minimum of 10 days per month in the office, with flexibility to work the rest from home. The OpportunityThe Strategy & Analytics Lead is responsible for the end-to-end design, implementation, and optimisation of customer strategies across the Customer in Financial Difficulty (CiFD) life cycle. This role combines technical analysis with strategy development to ensure customer treatments are effective, compliant, and deliver fair outcomes in line with Consumer Duty and the Bank's risk appetite. Responsibilities:

DescriptionCustomer Service Team LeadLocation: CardiffReporting to: Customer Service Operations ManagerClosing date: Monday 8th June, 12pmAt Starling, we are on a mission to provide people with a fairer, smarter, and more human alternative to traditional banks. We are building a leading digital bank, driven by fast technology, fair service, and honest values. Our vision is to create a banking industry that serves everyone, which we accomplish by developing best-in-class proprietary technology, offering an exceptional customer experience, and establishing a strong, sustainable business.Our five core values - Listen, Keep It Simple, Do The Right Thing, Own It, and Aim for Greatness - are at the heart of everything we do, guiding our strategy and shaping our culture. We're a branchless, largely paperless bank, committed to responsible banking, sustainability, and fostering an inclusive environment where everyone can thrive.Hybrid working: All Starling colleagues spend a minimum of 10 days per month in the office with flexibility to work the rest from home.Our recruitment process:Interviewing is a two way process and we want you to have the time and opportunity to get to know us, as much as we are getting to know you! Our interviews are conversational and we want to get the best from you, so come with questions and be curious. Following your application being reviewed, you can expect the below:Stage 1 - Telephone call with a recruiter Stage 2 - Face to face or virtual assessment with 2 Customer Service Operations Managers; this will include a traditional style interview, live scenario exercise & pre-prepared presentation. About the role: Our aim is to give customers clarity and control over their money by allowing customers to manage their money entirely through the Starling banking app. The app is connected to 24/7/365 support - the customer service team is at the heart of our company.As a team leader, you inspire and motivate your team to give the best service to our customers. You lead from the front, showcasing your finely tuned customer service skills on a daily basis. Not only that, we look to you to share solutions that will make our's, and our customers lives, better.Shifts: This role will cover a 12 week rotation between 6am - 20:30 Monday - Sunday. This is a hybrid role, the first 6 weeks will be spent full time in the office, followed by a 40% office & 60% home split after this period. Responsibilities:

DescriptionHello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,500 people across our London, Southampton, Cardiff and Manchester offices. We are looking for a talented and passionate Impairment modeller to join our Credit Risk Modelling Team. Our team plays a critical role in developing and maintaining credit risk models across Starling. If you have experience in credit risk model development in either of these areas, and are eager to be part of the team that plays a vital role in credit risk management, we want to hear from you!As a Senior Impairment Modelling Analyst, you will be responsible for:

DescriptionHello, we're Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We're a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We're a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,500 people across our London, Southampton, Cardiff and Manchester offices. We are looking for a talented and passionate Impairment Lead to join our Credit Risk Modelling Team. Our team plays a critical role in developing and maintaining credit risk models across Starling. As Impairment Modelling Lead, you will be responsible for:

DescriptionLocation: CardiffClosing date: Friday 22nd May, 12pmAt Starling, we are on a mission to provide people with a fairer, smarter, and more human alternative to traditional banks. We are building a leading digital bank, driven by fast technology, fair service, and honest values. Our vision is to create a banking industry that serves everyone, which we accomplish by developing best-in-class proprietary technology, offering an exceptional customer experience, and establishing a strong, sustainable business.Our five core values - Listen, Keep It Simple, Do The Right Thing, Own It, and Aim for Greatness - are at the heart of everything we do, guiding our strategy and shaping our culture. We're a branchless, largely paperless bank, committed to responsible banking, sustainability, and fostering an inclusive environment where everyone can thrive.Hybrid working: All Starling colleagues spend a minimum of 10 days per month in the office with flexibility to work the rest from home.The OpportunityThe Mid Term Planning and Forecasting Analyst will be responsible for developing and maintaining resource plans and forecasts across Operations, focused on a long term view. This role will ensure that the organisation has the right plans to enable decision making to meet current and future business needs.Key Accountabilities or Responsibilities:

DescriptionCustomer Service Team Member - Twilight - Part TimeLocation: Cardiff Reporting to: Customer Service Team LeadAt Starling, we are on a mission to provide people with a fairer, smarter, and more human alternative to traditional banks. We are building a leading digital bank, driven by fast technology, fair service, and honest values. Our vision is to create a banking industry that serves everyone - by developing best-in-class proprietary technology, offering an exceptional customer experience, and establishing a strong, sustainable business.Our five core values - Listen, Keep It Simple, Do The Right Thing, Own It, and Aim for Greatness - are at the heart of everything we do, guiding our strategy and shaping our culture. We're a branchless, largely paperless bank, committed to responsible banking, sustainability, and fostering an inclusive environment where everyone can thrive.Our Customer Service team is at the core of our success - and our Customer Service Team Members are our greatest asset. As the point of contact for our customers, being able to respond to their needs in an efficient and timely manner - however and whenever they choose to speak to us - is what helps set us apart from the competition. The queries you deal with will be wide ranging, from the simple to the complex. It's a varied yet challenging role and everyone at Starling gets the chance to own interesting things from day one.Here at Starling we truly put our customers first - and we want to hire people who are driven to do the same!The starting salary for this role is £28,000. We're looking for customer obsessed people, regardless of your background & experience if that's you, we want to hear from you!The shifts:Evenings - 25 hours a week (5 x 5 hours shifts), between 17:00 - 00:00 Monday to Sunday. The expectation is to attend the office once a fortnight, the rest of the time you will be working from home.Our contact centres are open 365 days per year. We're passionate about improving work life balance and are committed to hybrid working patterns that give you a balance of home and office working.The recruitment process:Once we have reviewed your application we will be in touch to let you know if we are progressing your application further or not. If progressed, we will then invite you to book a call with someone from our talent acquisition team or record a video.After the call/video, if the role seems like the right fit, we will invite you for a final stage video interview with a Team Leader from our Customer Services team. They will be able to give you even more insight into the role and life at Starling and talk to you about your experience and love of customer service! The interview will be made up of Q&A questions, role play activity and a written communication exercise.We're looking for people who are passionate about us and our product, so check out our App or read about our journey before meeting with us.The start date we are working towards is Monday 20th JulyThe training : You will receive 6 weeks of office based training.RequirementsYou'll support your customers by :

Reserve Officer (part-time)

Morson Edge are currently working with a growing, design-led placemaking consultancy to recruit a Principal / Associate Town Planner for their Cardiff studio. This is an excellent opportunity for an experienced planning professional with 8-10+ years' experience to take on a senior, client-facing role within a collaborative and multidisciplinary consultancy environment click apply for full job

We're looking for passionate gamers to join our elite team of mobile game testers. Get paid to play and test the latest games before they launch.