Server Engineer Team / Directorate: Server and Storage / Finance & Corporate Services Starting salary: £36,246 rising to 39,942 per annum through annual increments being paid each year (pro rata for part time applicants) Contract type: Permanent Work pattern: Full time, 37 hours per week (Part time, annualised hours, compressed hours or term time working considered - discussions at interview stage welcome) Interview date: 21/04/2025 Post numbers: 201833, 203755 The role As a Server Engineer, you will be responsible for maintaining a secure, efficient, and high-performing compute environment. From proactive monitoring and issue resolution to managing the full lifecycle of compute resource and software, you'll ensure our systems operate seamlessly. Working closely with the Server Team Leader and DDaT colleagues, you'll contribute to infrastructure improvements, support key DDaT projects, and help drive innovation across the organisation. Beyond day-to-day operations, you'll play a key role in service governance, performance monitoring, and incident management, ensuring DDaT services meet agreed standards. You'll also have the opportunity to work on specialist projects, including server migrations, upgrades, and the implementation of new technologies, keeping NRW's infrastructure resilient and future-ready. If you're passionate about optimising technology solutions, staying ahead of industry trends, and making a real impact, we'd love to hear from you. As an organisation we support flexible working. You will be contracted to the nearest NRW office to your home and a suitable hybrid working pattern will be agreed on appointment. Any regular face to face meetings or training will be planned in advance. To make an informal enquiry about this role, please contact Ian Johns at Interviews will be conducted via Microsoft Teams. Successful external applicants will be subject to a satisfactory Disclosure and Barring Service Check (DBS) check. We aim to make offers of appointment within 4 to 8 weeks of the closing date. About Us There's never been a more important time to join NRW (Natural Resources Wales) to make a real difference to the future of Wales' people and nature. We are focussed on making our services better and simpler for citizens, business and stakeholders of Wales. Established in 2013, NRW adopted a cloud first model without legacy technologies or migrations. Separated into sub-teams, we develop, manage and support a large Azure multi-region deployment supporting life preserving services for the nation 24x7. With over 100 web applications, associated databases and API's, real-time environmental modelling, public alerting and reporting and IOT data collection of over 650 remote locations - interesting and exciting work with purpose is never far away. Our ambition is to grow more talent in data, digital and technology in Wales over the coming years. To do that, we are collaborating with specialist design and development partners to enhance capacity and skills for the coming years. By creating blended teams of people from our own teams in NRW, and our delivery partners - we work collaboratively to shared goals and outcomes that deliver for the nation of Wales aligned to NRWs Digital and Corporate Strategy. What you will do

• Ensure the health, performance, and availability of compute and storage, adhering to DDaT governance and standards.
• Resolve incidents and service requests promptly, ensuring compliance with agreed service level agreements (SLAs).
• Follow and contribute to the execution of the Server and Storage Team work plan.
• Collaborate with Senior Engineers to troubleshoot issues and enhance the performance of live systems.
• Provide expert advice and guidance to first and second line support teams.
• Adhere to proactive maintenance schedules, implementing routine service upgrades and improvements.
• Diagnose and resolve technical issues efficiently, ensuring minimal disruption to services.
• Undertake health and safety duties and responsibilities appropriate to the post
• Be committed to Natural Resources Wales Equal Opportunities and Diversity Policy , together with an understanding of how it operates within the responsibilities of the post
• Be committed to your own development and that of your staff through the effective use of your personal development plan (known as Sgwrs).
• Any other reasonable duties requested commensurate with the grade of this role.

Your qualifications, experience, knowledge and skills In your application and interview you will be asked to demonstrate the following skills and experience using the STAR method.

• MCSE/MCSA/Azure certifications or equivalent, demonstrable experience
• Azure Cloud - general IaaS, SaaS, PaaS Windows Server, Azure Virtual Desktop
• Experience of Windows Administration (AD DS, GPO, DNS), Office 365 Administration
• Excellent communication and problem-solving skills
• Proven experience of supporting and maintaining infrastructure to SLA
• Knowledge of ITIL Service Management - specifically Incident and Problem Management

Welsh language level requirements Essential: A1 - Entry level (able to use and understand simple, basic phrases and greetings, no conversational Welsh Please note if you do not meet the A1 requirement i.e., ability to understand basic phrases and ability to pronounce Welsh names correctly, then NRW offers a variety of learning options and staff support to help you meet these minimal requirements during the course of your employment with us. Benefits This role will offer a range of benefits, including:

• Civil Service Pension Scheme offering employer contributions of 28.97%
• 28 days annual leave, rising to 33 days
• generous leave entitlements for all your life needs
• commitment to professional development
• health and wellbeing benefits and support
• weekly wellbeing hour to use as you choose

See full details for all the employee benefits you will receive. Please keep reading If you think you have what it takes to do this role, but don't necessarily meet every single point on the job description, please still get in touch and we will be happy to discuss the role with you in more detail. We're passionate about creating a diverse workforce and positively encourage applications from under-represented communities. We embrace equality of opportunity irrespective of disability, neurodivergence, ethnic origin, colour, nationality, gender expression and gender identity, marital status, sexual orientation, culture, or religion. We put the principles of human rights, equality, fairness, dignity and respect at the heart of our values . We are committed to equal opportunities and we guarantee interviews for candidates with disabilities who meet the minimum selection criteria. We want to attract and retain talented and highly skilled staff, so we make sure that our pay scales remain competitive. We advertise the full pay scale on our job descriptions. Appointed candidates start at the first point of the pay scale and annual increments are paid each year. We want our staff to grow professionally and personally. From leadership development to access to further and higher education courses, our staff have opportunities to expand their knowledge on variety of topics, stay current in their field and continue to learn as their career progresses. We are a Bilingual organisation which complies with the Welsh Language Standards . Welsh language skills are considered an asset to NRW, and we encourage and support staff to learn, develop and use their Welsh language skills.