Part-Time Temporary Finance and Facilities Administrator

Deliver high quality and effective housing management services aligned to the 'Purpose and What Matters' of each system to enable residents to live well in their homes.Deliver all aspects of tenancy and estate management, working to the understood 'What Matters' and priorities of schemes and estates.Deliver tailored services through listening and understanding 'What Matters' to our residents.To be responsible for the effective collection of rent and other income; including the management of resident's rent account and payment plans ensuring that rental income is maximised through effective and efficient management of both the lettings and rental income systems.Start tenancies cleanly, ensuring appropriate, hands-on, pre-tenancy work is undertaken to ensure the resident has the best opportunity to sustain their tenancy well, through income maximisation and accessing appropriate support.Deliver an effective and efficient ASB/ tenancy management service aligned to the Purpose, What Matters and working principles, including recording appropriate and accurate information on the ASB management system.To engage residents in Community Conversations and support the delivery of identified actions to address community priorities.Take appropriate legal action where breaches of tenancy occur including representing WWH at court where necessary.To take professional responsibility for identifying safeguarding or issues of concern and actioning these appropriately. Convening meetings of concern with professionals and statutory agencies to escalate identified issues concerning residents e.g. wellbeing, mental health, substance or alcohol misuse.Attend multi-agency partnership meetings as required e.g. MAPPA, MARAC, child protection meetings, child protection proceedings.Ensure effective joint working with partner agencies and build links with voluntary and neighbourhood groups to promote social inclusion and community cohesion.