Deliver high quality and effective housing management services aligned to the 'Purpose and What Matters' of each system to enable residents to live well in their homes.Deliver all aspects of tenancy and estate management, working to the understood 'What Matters' and priorities of schemes and estates.Deliver tailored services through listening and understanding 'What Matters' to our residents.To be responsible for the effective collection of rent and other income; including the management of resident's rent account and payment plans ensuring that rental income is maximised through effective and efficient management of both the lettings and rental income systems.Start tenancies cleanly, ensuring appropriate, hands-on, pre-tenancy work is undertaken to ensure the resident has the best opportunity to sustain their tenancy well, through income maximisation and accessing appropriate support.Deliver an effective and efficient ASB/ tenancy management service aligned to the Purpose, What Matters and working principles, including recording appropriate and accurate information on the ASB management system.To engage residents in Community Conversations and support the delivery of identified actions to address community priorities.Take appropriate legal action where breaches of tenancy occur including representing WWH at court where necessary.To take professional responsibility for identifying safeguarding or issues of concern and actioning these appropriately. Convening meetings of concern with professionals and statutory agencies to escalate identified issues concerning residents e.g. wellbeing, mental health, substance or alcohol misuse.Attend multi-agency partnership meetings as required e.g. MAPPA, MARAC, child protection meetings, child protection proceedings.Ensure effective joint working with partner agencies and build links with voluntary and neighbourhood groups to promote social inclusion and community cohesion.

Project Manager (Commercial Property) Cardiff £45,000 /year This is a maintenance focused PM role within a public sector estates department, requiring hands on experience delivering building maintenance, repairs and improvement works across commercial property.Your new role As Project Manager - Direct Delivery, you will be responsible for the end to end delivery of building maintenance and improvement works across a varied property portfolio. Projects will range from planned maintenance to responsive works, requiring strong coordination, technical oversight and stakeholder management from inception through to completion.Key responsibilities include job planning, risk management, scoping and development of works, procurement and pricing, contractor supervision and performance monitoring. You will ensure all works are delivered safely, to specification, within agreed timescales and budgets, and in line with relevant legislation and internal governance requirements.You will undertake effective contract management, site supervision and cost control, including valuation checks, financial reporting and agreement of final accounts. The role also includes assisting with feasibility studies and supporting wider capital and maintenance programmes.You will liaise with, or undertake the duties of, the Principal Designer, ensuring full compliance with health and safety legislation, including CDM Regulations. Regular site visits, stakeholder meetings and coordination with external contractors will form a core part of the role, alongside accurate reporting and performance monitoring through works management systems.What you'll need to succeed To be successful in this role, you will bring:- Experience within commercial property - Experience of planned and responsive maintenance, contract administration and site supervision- Strong technical knowledge of general building construction and mechanical & electrical maintenance- Demonstrable understanding of construction, building regulations and health & safety legislation, including CDM- Experience managing budgets, cost control, estimating and financial reporting- A structured approach to risk management, quality assurance and performance monitoring- Strong communication skills with the ability to manage stakeholders, contractors and competing prioritiesYou will ideally hold a construction, building, maintenance or property related qualification and a recognised project management qualification (e.g. PRINCE2 or equivalent). An IOSH construction safety qualification (or commitment to achieve one) and a full driving licence are required.What you'll get in return In return, you will receive:- A full time permanent position within a stable and well structured organisation- Flexible working arrangements- A varied role delivering meaningful projects across a diverse estate- Ongoing training and professional development opportunities- A supportive team culture that values ownership, collaboration and service quality.Up to £45,000/year DOEWhat you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career. /> #