Housing Officer
Salary
25 Hourly
Job: Housing Officer Contract Type: Temporary 3-6 months Location: Cardiff and Newport Salary: £19 - £24.78 per hour Hours: 37 per week (Full Time) BRC are working closely with a housing association based in Wales who are looking for a Housing Officer to cover some sickness within their housing management team. The purpose of this role is to deliver a high-quality, customer-focused housing management service that supports residents in sustaining tenancies and creating thriving communities. This includes managing rental income, lettings, estate and tenancy issues, and addressing anti-social behaviour. The position requires strong communication skills to build effective relationships with residents, partner agencies, and stakeholders, while ensuring compliance with housing law, safeguarding, and welfare regulations. The role also promotes resident engagement, social inclusion, and community cohesion through proactive problem-solving and collaborative working. Main Responsibilities:
- Deliver high quality and effective housing management services aligned to the 'Purpose and What Matters' of each system to enable residents to live well in their homes.
- Deliver all aspects of tenancy and estate management, working to the understood 'What Matters' and priorities of schemes and estates.
- Deliver tailored services through listening and understanding 'What Matters' to our residents.
- To be responsible for the effective collection of rent and other income; including the management of resident's rent account and payment plans ensuring that rental income is maximised through effective and efficient management of both the lettings and rental income systems.
- Start tenancies cleanly, ensuring appropriate, hands-on, pre-tenancy work is undertaken to ensure the resident has the best opportunity to sustain their tenancy well, through income maximisation and accessing appropriate support.
- Deliver an effective and efficient ASB/ tenancy management service aligned to the Purpose, What Matters and working principles, including recording appropriate and accurate information on the ASB management system.
- To engage residents in Community Conversations and support the delivery of identified actions to address community priorities.
- Take appropriate legal action where breaches of tenancy occur including representing WWH at court where necessary.
- To take professional responsibility for identifying safeguarding or issues of concern and actioning these appropriately.
- Convening meetings of concern with professionals and statutory agencies to escalate identified issues concerning residents e.g. wellbeing, mental health, substance or alcohol misuse.
- Attend multi-agency partnership meetings as required e.g. MAPPA, MARAC, child protection meetings, child protection proceedings.
- Ensure effective joint working with partner agencies and build links with voluntary and neighbourhood groups to promote social inclusion and community cohesion.
- Experience in a Housing Association or similar housing focused environment.
- Knowledge and experience of providing a high quality and effective customer focused housing service, including rental collection, management of empty properties, estate and tenancy management and anti-social behaviour.
- Proven experience of accessing appropriate support and multi-agency working.
- Demonstratable skill in managing challenging situations, identifying and effectively managing risk.
- Proven ability to actively listen and accurately identify key information from people's requests to ensure their needs are understood and addressed effectively.
- Current working knowledge of relevant legislation specific to the role, including Renting Homes Wales Act 2016, Anti-Social Behaviour, Protection of Vulnerable Adults and Welfare Reform.
- Skills and experience to undertake the role and accountabilities as set out above and behaviours which demonstrate the WWHG values.
- Ability and willingness to learn and adapt to relevant technology platforms, including Microsoft 365 (e.g. Outlook, Teams, SharePoint, Excel, Word, Power BI), to support effective communication, collaboration, and task management.
- This role requires a DBS check due to the nature of the role
- Holds a current full car driving licence