Tenant Liaison Officer - Gas & Electrical WorksHampshire 6 Months
Panoramic Associates is excited to support a Housing Provider in their search for a dedicated Tenant Liaison Officer. This role is key to ensuring the smooth delivery of energy efficiency projects, while putting tenants at the heart of every decision.
This is your chance to play a vital role in improving homes, reducing carbon emissions, and enhancing the tenant experience. You'll work with a supportive team, gain exposure to high-profile projects, and help create lasting positive change for local communities.
If you're a strong communicator with a passion for customer care and community engagement, this is a fantastic opportunity to make a real impact.
Key Responsibilities
- Build a maintain positive relationships with tenants, providing clear updates on gas and electrical works.
- Act as the bridge between tenants, contractors, and council staff, ensuring smooth communication and timely resolution of issues.
- Assist with planning and scheduling works to minimise disruption for residents.
- Provide support throughout the retrofit process - from answering queries and resolving complaints, to offering practical guidance.
- Carry out occasional home visits and attend tenant events to engage with residents directly.
- Monitor project progress and track tenant feedback, suggesting improvements where needed.
- Ensure all activities comply with health & safety regulations and industry standards.
- Educate tenants on low-carbon heating systems and energy-saving practices.
? What We're Looking For
- Experience in a tenant-facing/customer service role, ideally within housing, construction, or compliance.
- Strong communication and problem-solving skills, with the ability to build trust quickly.
- Confidence in liaising with contractors and internal teams.
- Flexibility to attend home visits and community events as required.
How to Apply
Contact Lola Balogun today for a confidential chat and more details. Even if this role isn't the perfect fit, we're working on a range of opportunities within housing and compliance.
Be the voice between tenants and projects - apply today.
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