Yolk Recruitment Public Sector and Not-for-Profit are proud to be partnering with Cardiff Community Housing Association (CCHA) to recruit an experienced and customer-focused Commercial Manager. This is a fantastic opportunity to join a forward-thinking, values-led housing organisation that is committed to delivering excellent services and sustainable community outcomes.

The Opportunity

As Commercial Manager, you will play a pivotal role in shaping and managing a diverse property portfolio, including market rent, sub-market rent, commercial properties, and Low-Cost Home Ownership (LCHO).

This is a highly visible, cross-functional leadership role where you will:

• Drive commercial and residential property strategies
• Oversee tenancy management, lettings, and income performance
• Ensure compliance across a varied portfolio
• Lead on service improvements and operational excellence
• Act as a key relationship manager for tenants, leaseholders, and partners

You'll be at the centre of operations - bringing teams together, improving services, and ensuring customers remain at the heart of everything.

Key Responsibilities

Portfolio & Strategy

• Lead the commercial and sub-market rent strategy
• Oversee community centre and commercial property performance
• Identify growth opportunities across new and existing schemes

Operational Management

• Manage lettings, allocations, arrears, repairs, and tenancy processes
• Oversee lease agreements, compliance, and statutory requirements
• Ensure strong performance across voids, income, and maintenance

Financial & Performance

• Monitor budgets, income streams, and arrears
• Deliver insightful reports to senior leadership and board-level stakeholders
• Drive continuous improvement through data and customer feedback

Leadership & Collaboration

• Work across departments to deliver a seamless customer experience
• Lead high-risk or complex projects
• Build strong internal and external partnerships

About You

We're looking for a commercially astute and customer-driven professional with:

• Experience in commercial and/or residential property management
• Strong knowledge of tenancy management and lease compliance
• Proven ability to manage income, arrears, and performance metrics
• Excellent stakeholder engagement and relationship-building skills
• A track record of driving service improvements and leading change
• Confidence working with data, reporting, and influencing decision-making
• A self-starter approach who can work independently
• A commercial mindset - understands income, value, and efficiency
• Proven track record of relationship management (tenants, businesses, partners)
• Resilience and the ability to drive change

Benefits

• Annual leave is initially 27 days plus 8 bank holidays per year with an extra day's leave added per year up to and including the fifth year, equating to 32 days plus 8 bank holidays.
• Opportunity to buy or sell up to 5 days leave each year.
• Hybrid working.
• Discounts across 4,000 brands and retailers across purchases including travel, food, entertainment and personal care.
• Defined Contribution pension with The Pensions Trust, contributing a minimum of 5% while you contribute from 4% to support your future savings.
• Health Plan.

Apply Now

To access the full job description and for a confidential conversation, please contact Hannah Welfoot at Yolk Recruitment.

To apply, please email your up-to-date CV demonstrating how you meet the requirements of the role.