1st Line Service Desk Analyst - Paying up to £150 Per Day, Inside IR35, Based in Cardiff, Hybrid Working (2 days per week on site), To Start ASAPYour new role We're looking for a 1st Line Service Desk Analyst to join a busy and collaborative technology support team, providing high quality day-to-day support across a broad IT environment.

This is a great opportunity for someone who enjoys problem solving, working with users and developing their technical knowledge across technologies including ServiceNow, SAP, Citrix, Microsoft and Azure.What you'll be doing:

• Providing 1st line/Tier 1 technical support to users
• Handling general IT queries, incidents and service requests
• Supporting users within a ServiceNow environment
• Providing general support around SAP products
• Troubleshooting Citrix VPN and remote access issues
• Supporting Microsoft technologies and the wider MS stack
• Working with Azure-based technologies
• Resolving issues at first contact where possible and escalating more complex problems appropriately
• Delivering a friendly, professional and customer focused support experience

What you'll need to succeed

• Previous experience in a 1st Line, Service Desk, Helpdesk or IT Support position
• Exposure to ServiceNow or a similar ITSM/ticketing environment
• Familiarity with Microsoft technologies
• Any experience supporting SAP, Citrix or Azure would be beneficial
• Good troubleshooting and communication skills

What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.

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