SOC Team Lead 85,000 GBPHybrid WORKINGLocation: Glasgow, Scotland - United Kingdom Type: PermanentA leading global security services provider is seeking an experienced Security Operations Service Delivery Manager to join its dynamic cyber security team. With thousands of security experts worldwide and deep partnerships with top-tier security technology vendors, the organisation helps clients secure their operations and navigate complex cyber threats.This is an exciting opportunity to play a key role in shaping the transformation journey of enterprise clients. The role will suit professionals with a strong background in SOC service delivery, incident response coordination, and vulnerability management.Key Responsibilities:

• Act as the primary liaison between clients and internal operational delivery teams, ensuring seamless communication and service excellence.
• Serve as the key escalation point for clients, managing security incidents from detection to resolution.
• Lead coordination efforts across Security Operations Centre (SOC), Incident Response, and technical teams during major incidents.
  • Identify impacted systems, users, and business functions, and ensure timely stakeholder communication.
  • Oversee remediation and containment activities and coordinate post-incident investigations and reporting.
• Ensure all service delivery teams meet agreed SLAs, quality standards, and client expectations.
• Prepare and deliver weekly or monthly service review reports for stakeholders.
• Support the review and optimisation of service delivery processes, ensuring continuous improvement and implementation of best practices.
• Lead vulnerability management initiatives:
  • Perform risk-based vulnerability scanning across systems, applications, and networks.
  • Prioritise vulnerabilities by risk level and asset criticality, coordinating remediation with business stakeholders.
• Manage and maintain IDS and IPS signature updates for client security gateways and firewalls.

What You'll Bring:The ideal candidate will bring extensive experience in security operations, incident management, and service delivery in high-stakes environments. Key qualifications and experience include:

• Minimum of 10 years' experience providing technical support and advisory services within a Security Operations Centre.
• Deep understanding of security incident management, SOC operations, and cyber threat response.
• At least 5 years' experience delivering vulnerability management services.
• Proven expertise in managing IDS and IPS technologies.
• Strong crisis leadership skills with the ability to manage high-pressure incidents efficiently.
• Excellent communication skills to effectively engage clients, stakeholders, and senior leadership.
• Experience leading diverse, cross-functional teams in technical environments.
• Exceptional written English skills for authoring documentation, reports, and policy updates.
• Strong verbal communication abilities, capable of simplifying complex issues for non-technical audiences.
• Attention to detail and a commitment to delivering high-quality work.
• Relevant professional certifications such as CISSP, GCIH, CICM, or similar.
• Eligibility to obtain UK Security Clearance (SC) is required.
• Valid right to work in the UK.

Reference: AMC/RHU/STL

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