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Caseworker

Where

Cardiff

Type

Permanent

Salary

Annual

We are seeking a dedicated and compassionate Caseworker to support victims of crime and traumatic incidents at the National Contact Centre team in Cardiff, working 37.5 hours a week.

What we offerAt Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:

  • Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
  • Birthday Leave: An extra day off for your birthday.
  • Pension Plan: 5% employer contribution.
  • Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
  • Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
  • Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
  • Wellbeing Support: Employee assistance programme and wellbeing support.
  • Inclusive Networks: Access to EDI networks and colleague cafes.
  • Sustainable Travel: Cycle to work scheme and season ticket loans.
  • Career Development: Ongoing training and support with opportunities for career progression.

About the roleThis role is based at our National Contact Centre in Cardiff.As a Caseworker you will be: -

  • Effectively manage a caseload of self-referrals or referred service users, delivering excellent services which support service goals to victims. Where relevant to undertake initial proactive contact with victims, explaining VS services and promoting the benefits of accessing support.
  • Ensuring each victim receives an individually appropriate tailored support and information service that fully meets their needs, keeping complex needs central to all processes and decisions.
  • Undertaking risk and needs assessments to address the specific needs of the client in line with VS operating procedures. To follow relevant safeguarding policies and procedures, working with safeguarding leads and other agencies to ensure an integrated approach to address any safeguarding concerns.
  • Maintain accurate and confidential case records, complying with data protection and all other legislation connected to your work and sharing protocols where necessary. Contribute to monitoring information as required by Victim Support.
  • Developing and maintaining effective working relationships and promote effective communication between staff and other stakeholders.

You will need:

  • An understanding of the impact of crime and traumatic incidents on victims.
  • Experience of managing a caseload including complex case management.
  • The ability to balance competing needs and priorities.
  • The ability to work independently and as part of a team.
  • Effective verbal and written communication skills.

Please see attached Job Description and Person Specification for further details. About UsVictim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.At Victim Support, we're proud to celebrate diversity and create a workplace where everyone feels they belong. We're committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.As a Disability Confident Employer, we will offer an interview to disabled candidates who meet all essential criteria for a job where it is practicable to do so. We are also happy to make reasonable adjustments during the recruitment and selection process.How to applyTo apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

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We welcome people from all backgrounds and experiences. You do not need to meet every requirement to apply. If this role excites you and you want to make a difference, we would love to hear from you. Welsh language is not essential for this role, but we welcome applications from Welsh language speakers. Interviews are provisionally scheduled to take place on the 10th July via MS Teams.About Alzheimer's SocietyDementia is the UK's biggest killer. One in three people born in the UK today will develop dementia in their lifetime.At Alzheimer's Society, we're the UK's leading dementia charity and the only one to tackle all aspects of dementia by giving help and hope to people living with dementia today and in the future. 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