A leading UK accountancy practice is seeking an accomplished Client Portfolio Manager to grow a new division in their Cardiff office. This is an exciting opportunity for an ACA/ ACCA (or QBE) qualified Manager seeking a new challenge in a flexible environment.

Providing exceptional customer service via phone, email, live chat and social media. Showing ownership and accountability for offering solutions that help and benefit our customers. Maintaining high standards and continually striving to improve the service for our customers. Responding to customer complaints and escalating issues as necessary. Supporting a continuous improvement ethos within the contact centre. Actively seeking to improve processes and workflows. Working well within a dynamic team environment.