Customer Service AdvisorLocation: CardiffJob Type: 6-month contractWork Setup: HybridSalary: £16 per hourWho We Are Legal & General is a leading UK financial services company offering insurance, pensions, investments, and retirement solutions, with a focus on innovation and responsible investing. The company fosters a collaborative, inclusive environment where employees can grow, make an impact, and be rewarded for their contributions.What You'll Do* Deliver a consistently exceptional, personalized customer experience across multiple channels by leveraging expertise and collaborating effectively with colleagues to achieve positive outcomes* Ensure full compliance with all relevant laws, regulations, and internal policies, proactively identifying, reporting, and addressing any breaches to safeguard the business, customers, and stakeholders* Manage and resolve customer complaints efficiently, using insights and feedback to drive continuous improvement and enhance the overall customer experience* Support and refine processes to increase customer service quality and operational efficiency, contributing ideas to optimize the end-to-end customer journey* Provide customers with accurate, timely, and relevant information to enable informed financial decisions, in accordance with consumer duty obligationsWhat You Bring* Deep understanding of diverse customer needs, with the ability to engage, influence, and build strong professional relationships* Exceptional attention to detail, with proven ability to accurately record and report customer information* Able to quickly learn, adapt, and work across multiple systems to deliver results for the business and customers* Proven ability to prioritize and manage queries effectively while supporting overall team performance* Strong commercial awareness with excellent written and verbal communication skillsWhat's NextIf you are ready to take the next step, apply now! Successful applicants will be contacted directly by a recruiter to discuss the role more.
