Business Services Manager

Your new company A well-established, Top 40 accountancy and advisory firm with a strong heritage and a modern, purpose-driven outlook is seeking a Business Services Manager to support the growth of its Business Services offering. The firm works with a diverse client base ranging from entrepreneurs and owner-managed businesses to larger, complex and international groups. Known for its collaborative culture, commitment to sustainability and people-first values, this organisation offers an environment where high performance is balanced with wellbeing and development.Your new role As Business Services Manager, you will take ownership of a varied client portfolio and lead the delivery of high-quality accounting and advisory services. This is a key leadership role, responsible for managing a growing Business Services "pod" within a hybrid working environment based in Cardiff.You will act as the main point of contact for clients, providing high-level advice, overseeing complex accounting and VAT matters, and ensuring all statutory and regulatory requirements are met. Alongside client delivery, you will manage and develop a team, encourage collaboration across departments, and help identify opportunities to enhance services and streamline processes.Key responsibilities include:

• Reviewing complex management accounts and statutory accounts
• Overseeing complex VAT returns, including cross-border and partial exemption matters
• Managing clients with audited entities and complex group structures
• Ensuring timely and accurate year-end adjustments
• Leading and developing a team, managing workloads and supporting progression
• Acting as a trusted advisor to clients, including overseas parent companies
• Working closely with audit, tax and other internal teams to deliver joined-up solutions
• Identifying opportunities for additional services and cross-selling
• Reviewing and improving processes to drive efficiency without compromising service quality

• Excellent knowledge of Xero, Sage and cloud accounting systems
• Strong understanding of VAT, including postponed VAT accounting
• Up-to-date knowledge of accounting standards such as FRS 102
• Experience dealing with HMRC and managing multiple deadlines
• Statutory accounts experience (preferred)
• Proven people management and leadership capability
• Excellent communication and relationship-building skills
• A proactive, solutions-focused mindset with the ability to lead by example

• Private medical insurance and health cash plans
• Pension scheme and group life assurance
• Enhanced family leave and generous holiday entitlement
• Professional qualification support and structured development pathways
• Leadership development, mentoring and coaching opportunities
• Wellbeing initiatives and employee discount schemes
• A collaborative, inclusive culture with genuine career progression