Query Management Coordinator
Closing Date: 28th April 2023
Key Responsibilities The role is to support the query manager with Zendesk triaging of both initial inbound utility queries, and answering and solving the queries within agreed SLAs. There is a further task to work with the wider teams to identify patterns and help implement process changes to reduce the number of queries that are received, either by effective communication, automation or proactive actions. Thi...